As a charity seeking donations from the public, Cappagh Orthopaedic Hospital Research and Development Foundation, trading as Cappagh Hospital Foundation, Irish Registered Charity No. 9282, company limited by guarantee, registration No. 136618, Charities Regulatory Authority Registered Number: 20023201, we the Board and Staff, work to comply with the Statement of Guiding Principles for Fundraising and the requirements of The Governance Code: Our pledge is to treat all our donors with respect, honesty and openness.Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.Be assured your gifts will be used for the purposes for which they were given.Be assured your gifts will be used solely to further the objectives of Cappagh Hospital Foundation.Be informed of the identity of those serving on the organisation’s Governing Board, and that the Board/Trustees will exercise prudent judgement in its stewardship responsibilities.Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.Expect that all relationships with individuals representing the charity will be dealt with professionally.Have access to the organisation’s most recent financial statements.Have easily available the agreed procedures for making and responding to complaints.Have the opportunity for any names to be deleted from mailing lists.Receive appropriate acknowledgement and recognition as agreed.Receive prompt, truthful and forthright answers to questions you might have of the organisation.We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Cappagh Hospital Foundation.We promise we will effectively apply your gifts for their intended purposes.What to do if you have feedback: If you do have a comment about any aspect of our work, you can contact info@chf.ie providing as much information as possible and let us know how you would like us to respond, providing relevant contact details. Write to:Cappagh Hospital Foundation.National Orthopaedic Hospital Cappagh,Finglas, Dublin 11Phone: +353 (0)1 834 0325 Email: info@chf.ie Our office is open 5 days a week, Monday to Friday, from 9am to 5.30pm.
The Statement of Guiding Principles for Fundraising sets out the following in relation to disclosure: “Donors have the right to be informed of the status and authority of those soliciting donations; for example, donors will be informed if fundraisers are employees of the organisation or third party agents”. Cappagh Hospital Foundation is open about whether those seeking donations on their behalf are volunteers, employees of the organisation or are third party agents. Anyone fundraising on behalf of Cappagh Hospital Foundation must ensure that prospective donors are aware of their status, i.e. volunteers, employees or third party agents. Should any member of the public have any queries about this, please do get in touch.
As a charity seeking donations from the public we Cappagh Orthopaedic Hospital Research and Development Foundation, trading as Cappagh Hospital Foundation, Irish Registered Charity No. 9282, company limited by guarantee, registration No. 136618, Charities Regulatory Authority Registered Number: 20023201, we, the Board and Staff, aim to comply with the Guidelines for Charitable Organisations on Fundraising from the Public Cappagh Hospital Foundation is committed to complying with the Guidelines for Charitable Organisations on Fundraising from the Public and has formally discussed and adopted the Guidelines at a meeting of the governing body.Cappagh Hospital Foundation confirms its commitment to the principles set out in the Guidelines for Charitable Organisations on Fundraising from the Public by a statement to that effect in its annual report.Cappagh Hospital Foundation has a Donor Charter which is consistent with the Guidelines for Charitable Organisations on Fundraising from the Public.Cappagh Hospital Foundation regularly monitors compliance with the Guidelines for Charitable Organisations on Fundraising from the Public and compliance reports are received regularly by the governing body.Cappagh Hospital Foundation considers the Guidelines for Charitable Organisations on Fundraising from the Public when planning all fundraising activity.Cappagh Hospital Foundation has a policy on working with third party fundraisers (if applicable).Cappagh Hospital Foundation provides honest, open, accountable and transparent disclosure when fundraising from the public.Cappagh Hospital Foundation has appointed a member of the governing body and/or a senior member of staff to be responsible for compliance with the Guidelines for Charitable Organisations on Fundraising from the Public.Cappagh Hospital Foundation ensures that fundraising staff are provided with information and training on the Guidelines for Charitable Organisations on Fundraising from the Public and its implementation.Cappagh Hospital Foundation has a feedback and complaints procedure consistent with the Guidelines for Charitable Organisations on Fundraising from the Public. Feedback is recorded for review by relevant staff including the CEO and governing body. Feedback is responded to promptly and appropriately.Cappagh Hospital Foundation prepares financial reports consistent with the requirements of the Charities Act 2009, SORP and the Charities Regulator which include a statement concerning the extent to which control of the organisation is independent of its funding sources.Cappagh Hospital Foundation ensures that all donations are tracked and recorded and complies with data protection requirements.Cappagh Hospital Foundation is accessible to the public through a number of readily available contact options.This Statement is part of the Charities Institute Ireland SixSteps to “Guidelines” Compliance.
Cappagh Hospital Foundation is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Cappagh Hospital Foundation welcomes both positive and negative feedback. Therefore we aim to ensure that: it is as easy as possible to make a complaint;we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;we treat it seriously whether it is made by telephone, letter, fax, email or in person;we deal with it quickly and politely;we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;we learn from complaints, use them to improve, and monitor them at our Board.What to do if you have feedback If you do have a complaint about any aspect of our work, please email info@chf.ie providing as much information as possible and let us know how you would like us to respond to you, providing relevant contact details. Write to:Cappagh Hospital Foundation. National Orthopaedic Hospital CappaghFinglas. Dublin 11Phone: +353 (0)1 834 0325Email: info@chf.ie We are open 5 days a week from 9.00 am to 5.30 pm. What happens next?If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline. What if the complaint is not resolved?If you are not happy with the response, you may get in touch again by writing to the Chair. The Chair will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members. If you have feedback or a complaint – Step Two:Charities Regulator: Ideally in the first instance you should address your complaint to the organisation as outlined above. You may however at any stage make your complaint to the Charities Regulator who oversee charities compliance with the Guidelines for Charitable Organisations on Fundraising from the Public. If you wish to contact them regarding a concern, you must complete the online concerns form. This above procedure is part of the Charities Institute Ireland SixSteps to “Guidelines” Compliance.
GDPR: Your Privacy & SecurityThe protection of your data is of the utmost importance to Cappagh Hospital Foundation. Please read the following policy to understand how your personal information will be treated. By visiting this Cappagh Hospital Foundation website you are accepting the practices described in this policy. How do we collect personal information?Information is collected using a variety of methods. You will be asked to provide your personal information when making a donation, or requesting information or updates through our website, e-mail, direct mail or telephone communications or perhaps in person. What do we collect?Cappagh Hospital Foundation collects information that may be needed to stay in touch with you, send you receipts etc. should you wish that to happen. Example: mobile and landline numbers, email address and postal address. We would keep this, and log our interactions with on our in-house database. This is only accessible by the small team at Cappagh Hospital Foundation. You will not be asked for any non-related data. Why do we collect your personal information?We need to collect your personal information in order to respond to queries, process donations and to assist with claiming tax back from the Revenue thereby increasing the value of your donation at no additional cost to you. Occasionally we may send you information about Cappagh Hospital Foundation’s activities, including appeals, campaigns and feedback on how your donations are used.We may also contact you for fundraising purposes or for administration on your current donations.We hope you will always let us keep you informed about our work so you are aware of how your donations are used.If you would rather not hear from us, please let us know. CookiesLike many web sites, Cappagh Hospital Foundation uses cookies, which are small text files that can help websites improve their services to users. Our cookies help us improve the speed and security of the site and to measure the behaviour of our visitors so we can improve our site and your experience of it. Cookies also allow you the user to share pages with social networks like Facebook and Twitter.We do not use cookies to:Collect any personally identifiable information without your express permissionCollect any sensitive information without your express permissionPass data to advertising/marketing networksPass personally identifiable data to third partiesYou are always free to decline our cookies. To do this, you can modify your web browser to refuse cookies, or to let you know when you receive new cookies. Please remember that if you decline cookies from Cappagh Hospital Foundation it may affect your experience of the website. Find out how to manage the cookies stored on your computer at http://www.allaboutcookies.org/manage-cookies/ There are some third party cookies in use on the Cappagh Hospital Foundation website.Each of these providers has its own policy relating to its use of cookies:FacebookTwitterGoogleDoubleClick (Google)FlickrYouTubeVimeoPayPalAndroid Advertising IDiOS Identifier for Advertisers (IDFA) Social mediaIf you connect with Cappagh Hospital Foundation using social media channels such as Twitter and Facebook, we will receive data about you as per the Social Media sites terms and conditions. Please refer to the site for further information. Do we share your information?We respect your privacy and will not sell or give your details to other organisations for marketing purposes. How can I be sure my privacy is protected?Cappagh Hospital Foundation will treat your details with the utmost care and in accordance with the Irish Data Protection Act 1988/2003 and the ePrivacy regulations 2011. We also comply with the Personal Data Security Breach Code of Practice. Cappagh Hospital Foundation will always endeavour to protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. We are committed to investing in technology to provide security for your information, including working with leading suppliers of secure payment services. Our donor database and datacentre complies with the ISO 27000 Security Standard. Corrections and complaintsIn the event that you wish to raise a concern with regard to any data Cappagh Hospital Foundation may hold on you, please raise this with Cappagh Hospital Foundation’s data protection officer in writing to: Data Protection Officer.Cappagh Hospital Foundation.Cappagh National Orthopaedic Hospital.Finglas,Dublin 11.D11 R593 Please note: in order to protect your privacy please must include a copy of a current drivers license or passport so we may verify your identity. This information will only be used for verification purposes. It will not be stored and securely destroyed once the concern has been closed. This does not affect your statutory right to raise a complaint with the Data Protection Commissioner. If you have any other queries or questions about privacy and/or security issues with regard to our website please contact us. --------- Cookie Policy This website uses cookies to improve your experience. None of your information will be shared with any third parties. Cookies can be disabled in your browser but please note this could prevent some aspects of our site from functioning.
